To fully qualify for our guarantee (or for a refund), you must initiate contact on our Help Desk HERE within the first 30-days of purchase. This is vital and mandatory, as it will allow us the necessary time to work with you to help you. You must allow us to work with you to troubleshoot and help you through the remaining duration of your first 60-days.
If you purchased M3/Sparkzio/ RockStar Landlord/ Digital Monopoly Bundle…
You must share your work with your request for a refund. If you request a refund and do not include your demonstrated action by the 60th day, you will not be granted a refund.
The work that you need to submit with your request for a refund includes ALL of the following items:
The Above Actions are mandatory to qualify for a refund. They also give you every opportunity to work with us to help you SUCCEED with this system of resources and tools. These terms apply to subscriptions, trials, flex payment plans, and full payment purchases.
NOTE: As stated above… If you purchased The RockStar Landlord Program which includes Revzio & Prospectzio as a bundle please read the above requirements.
We will NOT provide refunds more than 60 days following the date of purchase. In fact, we CANNOT – as the payment processor will not process a refund after 60-days. After day 60, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless whether or not you take action.
Please note: If you opted for a payment plan and you do not request a refund within 60 days, with the required demonstrated action at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.
Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds beyond their individual processing times.
All refunds are discretionary as determined by 2RS Team. To further clarify, we will not provide refunds after the 60th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.
If you are on a current trial/flex pay plan/monthly plan…Your monthly service (or subscription) may be cancelled at any time with at least 7 days notice prior to your NEXT billing date. You must contact our help desk 7 days prior to your NEXT billing date. No refunds will be given on past billing. Sorry… no exceptions.
NOTE: If you cancelled your subscription directly with PayPal or Stripe you MUST still contact our support desk at www.RockstarHelp.com to make sure your subscription is properly cancelled. No refunds will be given on past billing that were not processed directly by our support team.
IMPORTANT: cancellation of future payments of service will immediately terminate all access.
While we will strive for your success in every way, we cannot guarantee results that we cannot control. This includes Google rankings and similar 3rd party platforms. We can certainly help you influence results, but we cannot control them. This may sound like basic common sense – but it needed to be said!
We cannot warrant or make guarantees regarding 3rd party apps or services in which we have no control. This includes services such as hosting, image hosting, video hosting, IFTTT service, Gmail, Amazon SES, Sendgrid, other SMTP providers, or ANYTHING that is NOT our own app/service. In addition, outdated apps – such as old web browsers, outdated operating systems, and any other service that causes a challenge cannot be directly supported by 2RS. This may also include 3rd party resources shared or demonstrated within various training materials we provide. In other words, if you have a 3rd party app that is acting up, not working as it should, or doesn't play nice with ours, for any reason, we will certainly try to help to our best ability but obviously – services that are not our own, and how they may conflict are not within our control. Therefore, such items and situations are not covered in our guarantee nor will the 2RS Support team be able to provide direct support for 3rd party resources.
If you experience an issue with a 3rd party solution/resource, you must contact THEIR support team.
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