General Terms of Purchase

In order to complete this purchase, you must actively accept the 
following terms and conditions on the checkout page…

 

Communication…

By completing a purchase, you grant 2RS and its wholly owned brands express permission to communicate with you via contact information provided. This includes (but is not solely limited to): phone, mail, email, or other contact mediums. Expected communication includes (but is not solely limited to) product and company updates, news, and special offers. You may always unsubscribe from electronic communication by choosing the “unsubscribe” option. Note: we do NOT sell (or grant permission to outside parties to use) your email or contact information. EVER.

Guarantees and Warranties…

What is your Guarantee or refund policy?
 
Unless otherwise stated,  your purchase is backed by a 60-day Action Taker Guarantee – This is a “Take Action and Make it Work” Guarantee! We know you will get a massive benefit by using this program and putting its resources to work. If you have issues accessing, using, or installing this program (software/training/etc) or need help with the training, we will work with you to resolve it. Please contact us HERE within the first 30 days of purchase if you are having challenges. We will work with you to help troubleshoot any issue or challenge you may have. After demonstrating your action and giving us the chance to help you resolve any such challenges, should we be unable to help you get it working, we will issue a full refund.
 
Terms and Qualifications
 

To fully qualify for our guarantee (or for a refund), you must initiate contact on our Help Desk HERE within the first 30-days of purchase. This is vital and mandatory, as it will allow us the necessary time to work with you to help you. You must allow us to work with you to troubleshoot and help you through the remaining duration of your first 60-days. 

You must fully demonstrate that you put all of the training, technology, and resources to work – and if we still cannot help you get the systems working for you, we will issue you a refund. Simply contact us to work with you within the first 30-days to allow us to help you.  Anything submitted outside that window will not qualify. In other words, help/guarantee requests that are not initiated within the first 30-days of purchase, and proceeding up to 60-days from date of purchase, will be denied.

Demonstrating Action…

If you purchased Revzio/Prospectzio…

You must share your work with your request for a refund. If you request a refund and do not include your demonstrated action by the 60th day, you will not be granted a refund.

The work that you need to submit with your request for a refund includes ALL of the following items: 

  • Share at Least 5 (FIVE) Live and Published campaigns you emailed. Make a screencast video showing us the results.
  • Also for the above Campaign, Share at least 5 (FIVE) of the email copy you sent (The email messages you sent including the Subject line).
  • Show us how many emails were sent to the prospects. You must send at least 1,000 emails total across the 5+ campaigns you sent. Remember... it's a numbers game and you need to email the numbers to get results = SUCCESS
  • Send us the list of prospects info you sent emails to. Must be at least 1,000 emails across the 5+ campaigns you sent. Be sure it includes the emails, business name and all details you have in a CSV file.
  • Send us all the details of the follow ups you made with warm prospects and how you followed up with them (email or phone etc).
  • Send us the links of at least 3 videos you made that you used to send to prospects .
  • Share at least one branded site URL you created to send prospects to.

The Above Actions are mandatory to qualify for a refund. They also give you every opportunity to work with us to help you SUCCEED with this system of resources and tools.

NOTE: If you purchased Sparkzio/Digital Monopoly/ RockStar Landlord Program as a bundle please read the guarantee here

We will NOT provide refunds more than 60 days following the date of purchase. In fact, we CANNOT – as the payment processor will not process a refund after 60-days. After day 60, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless whether or not you take action.

Please note: If you opted for a payment plan and you do not request a refund within 60 days, with the required demonstrated action at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.

Upon determining that you are entitled to a refund pursuant to this policy, the Company will promptly issue an instruction to its payment processor to issue the refund. The Company does not control its payment processor and will not be able to expedite any refunds beyond their individual processing times.

If you receive a refund of any purchase through this guarantee, it will immediately terminate any and all licenses granted you to use the technology and resources provided to you under this Agreement and the Company’s Terms of Use. You shall immediately cease using the material and shall destroy all copies of the information provided to you, including without limitation: video recordings, audio recordings, forms, template documents, training materials, membership areas, social media groups limited to paying members, and other resources.

All refunds are discretionary as determined by 2RS Team. To further clarify, we will not provide refunds after the 60th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Monthly Service Cancellation

If you are on a current monthly plan, your monthly service may be cancelled at any time with at least 7 days notice prior to your NEXT billing date.  You must contact our help desk 7 days prior to your NEXT billing date. No refunds will be given on past billing. Sorry… no exceptions.

IMPORTANT NOTE: If you cancelled your subscription directly with PayPal or Stripe you MUST still contact our support desk at www.RockstarHelp.com to make sure your subscription is properly cancelled. No refunds will be given on past billing that were not processed directly by our support team.

 
In the meantime, we are here to help you. Let us help you! 🙂
 

Results Outside Our Full Control…

While we will strive for your success in every way, we cannot guarantee results that we cannot control. This includes Google rankings and similar 3rd party platforms. We can certainly help you influence results, but we cannot control them. This may sound like basic common sense – but it needed to be said! 🙂

We do not support 3rd Party Resources…

We cannot warrant or make guarantees regarding 3rd party apps or services in which we have no control. This includes services such as Gmail, Amazon SES, Sendgrid, other SMTP providers, hosting, image hosting, video hosting, IFTTT service, or ANYTHING that is NOT our own app/service. In addition, outdated apps – such as old web browsers, outdated operating systems, and any other service that causes a challenge cannot be directly supported by 2RS. This may also include 3rd party resources shared or demonstrated within various training materials we provide.  In other words, if you have a 3rd party app that is acting up, not working as it should, or doesn't play nice with ours, for any reason, we will certainly try to help to our best ability but obviously – services that are not our own, and how they may conflict are not within our control. Therefore, such items and situations are not covered in our guarantee nor will the 2RS Support team be able to provide direct support for 3rd party resources. 

If you experience an issue with a 3rd party solution/resource, you must contact THEIR support team.

 

Disqualifications and Notices

In addition to allowing us to help you succeed, your account must be in current and good standing to qualify for any assistance or guarantees. This includes being up to date on payments, being in good standing with merchant processors, etc. Circumventing the policies via 3rd party payment disputes also disqualifies any stated or implied guarantee.
 
Buyer’s remorse or “I just didn’t want it” or “life happened” or “my dog needs a diamond collar” or anything else that does not include you taking action and demonstrating it — do NOT qualify for refunds. Ever. In other words, only purchase if you plan on doing the work and holding yourself to be accountable to your commitment. 
 
NOTE: As mentioned above, should a refund be issued, all account access and licenses will be immediately terminated upon finalization of transaction. This will render the software functionless on any property in which it is installed. This includes any and all websites that house the tool.
 
If you qualify for a refund, please note that the processor issues the refund at its own pace and it can take anywhere from 1-7 Days to process your refund on average. Thanks for being patient.
 
Re: “Serial Refunders”
Serial refunders and those that attempt to abuse the above policy, will be banned from all future purchases by name, email, and IP address. We track every refund requested. Any individual who has purchased more than one product and requests refunds on more than 50% of their purchases is considered a serial-refunder.
 
Service
2RS Reserves the right (At our sole discretion) to cancel, ban, or discontinue access/service to anyone who abuses the system or resources – without notice – and without reimbursement or recompense.
 

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